The position is located in the Bureau of Digital Business Solutions in the Sector for Administration and Management.
Digital technologies play a key role in the fulfilment of UNESCO’s mandate and the delivery of its programme. To support and enable the strategic transformation agenda, new digital technologies are being implemented across the Organization. The Bureau of Digital Business Solutions (DBS) plays a key role in this implementation. DBS serves as the Secretariat for the Organization’s digital transformation governance, facilitating the development and evolution of the One-UNESCO Digital Strategy.
As a key partner in the implementation of this strategy, the Bureau’s work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO’s programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place.
The objectives and outputs of the Bureau are highly service oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed that provide both effectiveness and efficiency in solution delivery, built on best in class principles of user experience design and digital/IT architectures.
About United Nations Educational, Scientific and Cultural Organization (UNESCO)
UNESCO is the United Nations Educational, Scientific and Cultural Organization. It seeks to build peace through international cooperation in Education, the Sciences and Culture. UNESCO's programmes contribute to the achievement of the Sustainable Development Goals defined in Agenda 2030, adopted by the UN General Assembly in 2015. Political and economic arrangements of governments are not enough to secure the lasting and sincere support of the peoples. Peace must be founded upon dialogue and mutual understanding. Peace must be built upon the intellectual and moral solidarity of humanity. I... continue reading
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Senior IT Operations and Service Manager
Aim and Benefits of Senior IT Operations and Service Manager
UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.
The approximate annual starting salary for this post is 151 700 US $.
Requirements for Senior IT Operations and Service Manager Qualification
Education
- Advanced University degree (Masters or equivalent) in the field of computer science, information systems, or a related field.
Work Experience
- At least ten (10) years of progressively responsible and relevant professional work experience in the field of computer science, information systems, including demonstrated management experience in digital enterprise operations and customer-centric service delivery, of which preferably five (5) years acquired at international level.
- Commercially and financially astute with proven experience successfully operating and providing consistent value to rapidly changing digital business environments which operate globally.
- Extensive experience in prioritizing and handling complex service requests.
- Proven experience in managing/coordinating large and diverse working groups or teams, and providing policy advice and guidance on enterprise architecture and digital business solutions.
Long Description
Skills & Competencies
- Knowledge of and commitment to UNESCO’s mandate, vision, strategic direction and priorities.
- Institutional leadership capacity, high sense of objectivity and professional integrity, diplomacy, tact and political astuteness.
- Proven skills in administration and the management of financial and human resources.
- Demonstrated strategic planning and management abilities, including capacity to administer extensive programmes, financial resources and exercise appropriate supervision and control.
- Excellent analytical and organizational skills, including in establishing plans and priorities, and in implementing them effectively, as well as in devising implementation plans.
- Ability to interact with a wide range of high-level partners, as well as demonstrated building and maintaining partnership development.
- Capacity to provide intellectual leadership to guide staff, as well as ability to build trust, manage, lead and motivate a diversified body of staff in a multicultural environment with sensitivity and respect for diversity, exercise supervision and control, as well as ensure continuous training and development of staff.
- Proven ability to work collaboratively and to build and maintain partnerships with internal and external stakeholders.
- Excellent communication, interpersonal and representational skills, and demonstrated ability to advocate, and negotiate with staff and a wide range of stakeholders/partners at all levels within and outside the Organization.
- Sound judgement and decision-making skills.
Languages
- Excellent knowledge (written and spoken) of English or French, and good knowledge of the other.
Interview date, Process and Venue for Senior IT Operations and Service Manager
DESIRABLE QUALIFICATIONS
Education
- Business Management or Business Operations degree is desirable.
Work Experience
- Experience or a propensity for running or managing IT for a business.
Skills & Competencies
- Familiarity with the work and general functioning of internationalorganizations and/or the United Nations system.
Languages
- Knowledge of other official languages of UNESCO (Arabic, Chinese, Russian and Spanish).
Application Deadline
May 1, 2025How to Apply
For more details, visit UNESCO webpage
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