MainOne Technical Support Internship for Young Graduates 2023

MainOne Technical Support Internship is now open for Applications from motivated and talented individuals who wish to enroll for this incredible opportunity and obtain valuable work experience.

At MainOne, teams work together with fresh ideas, leveraging advanced technology to provide IT solutions that revolutionize businesses and enable West Africa’s digital economy, while building an organization that is sustainable and value generating. 

Responsibilities

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents – opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

• Table of Content
• About MainOne
• Technical Support Internship
• Requirements for Technical Support Internship Qualification
• Application Deadline
• How to Apply

About MainOne

MainOne is a broadband infrastructure company providing innovative telecoms services and network solutions across West Africa. Since its launch in 2010, MainOne has developed a reputation for providing highly reliable services to major telecom operators, ISPs, government agencies, small to large enterprises, and educational institutions in West Africa. MainOne also owns a data centre subsidiary, MDXi which builds and operates Tier III data centres across West Africa.... read more... continue reading

Technical Support Internship

Requirements for Technical Support Internship Qualification

• BSc/HND in a relevant study. 
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage. 

Application Deadline

How to Apply

For more details, visit MainOne website.